Good morning. I rang yesterday to pay for my husband’s parking infringement. You said you would send a receipt via email in half an hour. I haven’t received it.
What was the infringement number.
Ah yes. We didn’t get around to processing that. We were very busy.
Oh I see. Well you offered a verbal contract that it would be done in half an hour. I’m afraid the penalty for failing to adhere to that contract is $120 so let’s call it square, shall we?
Ha ha. We were very busy. We had some IT issues.
Oh I see. So your busyness is worth more than the busyness of my husband and therefore annuls the contract? Where as my husband, who was very busy, must pay the parking fine even although he already paid $800 at the beginning of the year for a parking space which (between the bushfire smoke, the hailstorm and the pandemic) he has barely used. And even although you could look up on your computer the fact that Mr P Surname has an account with you and even although he too is actually busy, his time is worth less than yours?
It’s a contract.
Yes. And your computer system is so antiquated it can’t be changed to allow for the fact that people might actually drive more than one vehicle. No no, it must all be on the heads of the drivers to remember to switch numberplates on the system because woe betide you show any signs of being helpful.
Do I need to hang up on you?
I don’t know. Is that part of your service level agreement? You just keep taking money. Capitalism above customer service. I get it. Bye.
Imagine a full-time Mum in her early forties. Now that both her kids have started school, her days are freer. But housework is still a major component and to alleviate the boredom she listens to things online. At first it was audio books from librivox.org – a website of books freely available in the public domain, read by volunteers. An amazing resource. But things have changed...
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